How long do I have to request a return?
You have 14 days on receipt of delivery to ask us for a return. Please download the return request form which you can find at the bottom of this page, and send it to us at the address mentioned.
How long do I have to return an item to you?
All orders must be returned within 30 days of delivery and in a saleable condition e.g. unused and in their original packaging.
Where do I send my returns?
All returns must be sent to our main offices:
Foster Footwear Returns,
Units 4 Kingsway Buildings,
Bridgend Industrial Estate,
Please make sure you include your returns slip, which you can find at the bottom of this page, so we can quickly identify your parcel.
Why don't you offer free returns?
Unfortunately, we can't offer free returns to everyone as this would incur a huge cost on our part. As we are only a small business, free returns would drive the prices up for everyone. We want to keep costs as low as possible for our lovely customers (that's you!).
Do I get my postage costs back?
We will refund the original postage, if any has been paid, providing the return was request no later than 14 days after receipt of the item. For returns requested between 14 and 30 days after receipt of the item, the we will only refund the cost of the item. Please note that any express delivery charges will not be refunded, only the standard delivery charge.
Can I exchange an item?
No - we don't offer exchanges. You will need to send your order back to us for a full refund and then re-order what you actually require.
My item is faulty - what do I do?
If you believe you've been sent a faulty item, please get in touch with us immediately and we will ask you to send us photographs of the fault in question. We will then investigate as quickly as possible and take the appropriate action.
I've sent my item back to you - when will I get a refund?
Depending on what courier you've chosen to send your parcels back, it will take approximately 3 to 5 working days to reach us. Our Returns are processed and added to our system every Tuesday & Friday. All refunds take 3 to 5 working days to process. Some payment providers can take up to 14 days to credit your account. We advise waiting at least a week before contacting us regarding a refund that hasn't been received.
I live in Porthcawl - can I drop my return at your clearance shop?
Of course! You can take your order to our clearance shop and the staff will pass on your return to our warehouse. Please specify with the shop staff that it is an online order you're returning - they may require you to give some details to pass on to us.